Terms & Conditions
Our TermsWe provide our Products to you subject to our Terms and Conditions as noted here ("Terms"). Please read these carefully. By using our website, purchasing Products or otherwise engaging with us, you are acknowledging that you have read, understood and agree to be bound by these Terms.
We may amend these Terms at our sole discretion at any time without prior notice to you, and we will update our website as soon as possible. We encourage you to check our Terms each time you visit our website or purchase Products. Amendments include adding or removing Products.
These Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If at any time we do not enforce any of these Terms or we grant you time or other indulgence, we will not be construed as having waived our rights to later enforce these Terms. Further, if any part or provision of these Terms is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.
Some of the words we use are defined within this document or in the Glossary located below.
If you have any questions or concerns in relation to the website or Terms please contact us.
Please also review our Privacy Policy and other policies or specific promotions or offers that you find on our website or in store or clinic as these apply in addition to our Terms. If there is any inconsistency between these Terms and the specific terms of a promotion or offer, the specific terms shall apply.
Keeping it Local
We operate our website from New Zealand. The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from outside New Zealand, you do so at your own risk.
Adverse Reactions
Inner Glow & Wellness is "Focused on Skin". When you purchase Products from us based on our advice to you personally, you can be assured that we have taken care to ensure our recommendations are best suited to your needs and lifestyle. Please ensure that you always follow our advice and any Product directions.
If you purchase Products from us online, please take care to ensure you select Products that are appropriate for your skin. If you are unsure, contact us before you order. Where a recommendation is made for an online purchase, the aforementioned will apply. Should the Product selected not be appropriate for you based on your purchase history, we reserve the right to not supply that Product to you and refund the purchase amount in line with the brand guidelines set out by Environ & Jane Iredale.
If you experience any adverse reaction to your skin or body, which you believe may be connected to one of your at home Products, please contact us as soon as possible so that, where appropriate, we can try to assist you to a reasonable extent. Nothing in our Terms will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or contracting out is prohibited by that Act.
Website Use
When you place an order on our website, you are making an offer to buy our Products. When you place an order you will be required to provide sufficient details to enable us to fulfil and deliver your order.
Product Information
Our website provides general information about our Products. We reserve the right to change, delete or move any material on the site at any time without notice.
We have made every effort to display the Products featured as accurately as possible. The equipment you use to view our website may impact on the display of our Products. Where advertised Products are shown in photographs we will endeavour to deliver the corresponding item but we do not warrant that the Product we deliver will be identical to what is displayed online.
Age information is supplied as a guide only. Please check the packaging to ensure the Product is age appropriate. If you have questions, please contact us.
Pricing
Prices are displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST). We take care to provide accurate pricing but in the event of a pricing error on our website, the inaccurate price will not be honoured and we reserve the right to cancel any orders placed on our online store. Accessories used in photographs are not included in the price.
Terms of Sale
The following specific Terms and Conditions of sale apply to all purchases by you through our website. By completing a purchase order you are confirming your agreement to our Terms.
Acceptance of Orders: Dispatch is subject to stock availability and you will be advised if a Product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.
Prices: We will charge you the retail price shown on the website at the time you submit your order, unless there is an error. You may be charged additional delivery fees.
Payment: You may pay online by bank transfer only. Products will be delivered after payment has been received.
Delivery: We currently only supply to Taranaki addresses. Please ensure the delivery address and receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We will not take responsibility for any orders that go missing due to incorrect delivery information. We will endeavour to deliver the Products on the agreed dates but we will not be held liable for late delivery. Delivery to rural addresses may take longer in some areas. Delivery will be deemed to have been made when the Products arrive at the delivery point. You must notify us within 10 days of the dispatch if you have not received an item.
Returns: Please choose carefully as generally we do not refund any item bought online unless it is faulty and/or required by the Consumer Guarantees Act. In some circumstances we do allow you to return item/s purchased from us within 10 days of receiving the order but we require proof of purchase and the item must be in its original condition. The amount to be refunded will be done so in the form of payment made at the time of the original transaction or we will issue you with a credit note valid for 6 months from the date of purchase. If you wish to return an item bought online please write to innerglowandwellness@hotmail.com. Unfortunately, we cannot accept items returned that are not in their original condition or if you seek to return outside our specified timeframes. Return of items is limited to clients based in Taranaki. If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact innerglowandwellness@hotmail.com.
Resale Prohibited: You may not sell or resell any Product you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or Products to be provided to you if we believe, in our sole discretion, it may result in the violation of our Terms.